Gaya APA
Tjiptono, F., Chandra, G.
(2019).
Service, quality dan customer satisfaction
(
Edisi V)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, quality dan customer satisfaction".
Edisi V
Yogyakarta:
Andi,
2019.
Text.