Gaya APA

Osborne, D., Plastrik, P. (1997). Banishing bureaucracy : the five strategies for reinventing government . New York: Addison-Wesley Publishing Company, INC.

Gaya MLA

Osborne, David., Plastrik, Peter. "Banishing bureaucracy : the five strategies for reinventing government". New York: Addison-Wesley Publishing Company, INC, 1997. Text.