Gaya APA
Fitzsimmons, J, A. et al (2010).
Servis management : operations, strategy, information teknology .
Singapura:
Mc Graw-Hill.
Gaya MLA
Fitzsimmons, James, A.. et al.
"Servis management : operations, strategy, information teknology".
Singapura:
Mc Graw-Hill,
2010.
Text.