Gaya APA
Gaspersz, V.
(2001).
ISO 9001 : 2000 and continual quality improvement
.
Jakarta:
Gramedia Pustaka Utama.
Gaya MLA
Gaspersz, Vincent.
"ISO 9001 : 2000 and continual quality improvement".
Jakarta:
Gramedia Pustaka Utama,
2001.
Text.